Dexnor Magic-Style Keyboard Case for Microsoft Surface Pro 11 with Detachable Magnetic Cover Floating Cantilever Stand Multi-Touch Trackpad Backlit Stylus Holder

Please take the time to review our policies before purchasing and feel free to send us any additional questions you may have about your order/placement.

 shipping information
 Full payment must be made prior to shipment or delivery of the order or any part thereof.
 *These are estimated delivery times. Shipping may take longer due to limited operations by manufacturers and couriers due to the COVID-19 crisis and/or local holidays.

 Shipping method and shipping time
 Shipping times are estimates and may vary based on order processing time, weather conditions, and the distance of the shipping address from our distribution center. Please allow more time!
 Orders confirmed Monday-Friday will be shipped within 48 business hours. Orders confirmed on Saturday, Sunday, or a federal holiday will begin processing the next business day and ship within 72 business hours.
Our orders are usually delivered within 2-15 days (some countries may be longer, if you are unsure, please contact us to check). If the package does not arrive on time, you can contact us.

delivery time:
North America (US): 5-8 work day
Oceania (Australia): 6-12 work day
Europe: 6-12 work day
North America (Canada Mexico): 6-12 work day
South America: 6-12 work day
Asia: 6-12 work day
Africa: 6-12 work day
Shipping fee: $0.00-$19.99 $4.9 shipping fee per order, free shipping on orders over $20.

 Duties and Taxes
 Recipients of international shipments may be subject to such import taxes, duties, and charges, which are levied once the shipment arrives in the recipient's country. Please note that import duties, taxes and charges are not included in the item price or shipping. They are the responsibility of the customer and they will be assessed by your customs office on delivery.

 Additional fees must be paid by the recipient. We have no control over these charges, nor can we predict what they will be, as customs policies vary widely from country to country. You should contact your local customs for more information.

 When customs clearance procedures are required, delays beyond our original delivery estimates may result.

 Customs** in some countries requires the importer of record to provide a certain form of identification before releasing the goods. You may need to provide an identification number, such as a unique identification number, RFC, CPF, or tax ID.
 **Countries that may require an identification number include Brazil, Chile, Mexico, Ecuador, India, Israel, Peru, South Africa, South Korea, Taiwan and Turkey.

 track your order
 Once packaged and shipped, you will receive a notification with tracking information at the email address used for purchase. It is your responsibility to track the package using the shipping confirmation number provided after the item has been shipped, as you will need to schedule a re-shipment or pickup after the first missed shipping attempt. This includes international packages and customs processes. Please note that any packages returned to our facility (eg incorrect mailing address, unpaid duties and taxes, unclaimed packages, etc.) will be refunded, but shipping charges will be deducted from shipping costs.

 Please ensure that all shipping information is correct as we cannot change any information once the order has been placed.

 If you choose to forfeit the shipment and/or fail to pay any assessed duties and/or taxes, you will not be entitled to a refund or replacement, and you will be responsible for any re-shipment costs incurred.

 urgent shipping
 In order to consider expedited shipping, customers need to create a support ticket and request expedited shipping. In the support ticket, the customer must include their order number and how long it will take them to receive the package. Any expedited shipping must be paid prior to shipment.

 Cancel
 Cancellation requests must be made within 24 hours of placing an order and will only be processed if your order has not been sent to our factory for fulfillment.

Contact Email: account@dexnorcase.com

Phone number: (347) 865-8083

Warranty Details
Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.

A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions:

1. The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.
2. The warranty is non-transferable and only covers the original end-user purchaser. Dexnorcase will only authorize the warranty claim if the product was purchased from an official store.
3. Customers must provide a valid order number or matching email address to make a claim.
4. This limited warranty covers only Dexnorcase products and won’t cover damage to any device or personal property.

Welcome to my store! I hope you find everything you're looking for here. Let me take you through the checkout process step by step so you can have peace of mind while placing your order.

[Payment methods]:

In addition to my PayPal payment methods, you can choose to pay with credit card, PayPal, or choose a payment method that suits you best. Here are the different payment methods available:

Credit Card: You can choose to pay with a Visa, MasterCard, or American Express credit card. The minimum payment is usually 2% of the total amount.
PayPal: If you prefer to use PayPal, you can choose to pay with a PayPal account. The minimum payment is usually 0.5% of the total amount.
Bank Transfer: If you're a bank customer, you can choose to pay with your bank transfer. The minimum payment is usually 1% of the total amount.

[Payment deadline]:

When placing your order, please note the payment time limits. Generally, the payment time is 3-5 business days after the order is placed, and payment can be done either in full or partial (via PayPal only).

[Refund policy]:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.. Any questions or need to request a return, feel free to reach out to me.

[Shipping information]:

For international orders, I'll be responsible for the shipping cost. Please note that there may be additional shipping fees for certain items.

[After-sales service]:

I'm committed to providing exceptional customer service. If you encounter any issues with your purchase, feel free to reach out to me and we'll do our best to assist you. Additionally, I'm also pleased to offer a replacement policy on certain products if a manufacturer recalls a product due to safety issues.

[Finally]:

Thank you for shopping with me! Please be sure to carefully check your order information and make sure your payment is correct before placing your order. I look forward to hearing from you soon.